Shipping

 

At Moonlight Casa Co., we aim to provide a seamless shopping experience with reliable shipping for all our homewares and lighting collections. Below are the details of our shipping process:

Shipping Rates & Delivery Times

Small Homewares

  • We offer free standard shipping on all small homewares.
  • Estimated delivery time: 2–4 weeks (depending on location).

Lamps & Large Lighting Fixtures

  • Due to the size and special packaging required, pendant lamps and large lighting pieces incur a shipping fee.
  • Shipping cost: Flat rate of $50 per lamp (final rate calculated at checkout). Please contact us for bulk or trade orders.
  • Estimated delivery time: 3–8 weeks (depending on size and location).

Processing & Dispatch

  • Orders are processed within 2–5 business days.
  • Once shipped, you will receive a tracking number to monitor your delivery.
  • Please note that during peak periods or holidays (such as Chinese New Year), processing times may be slightly extended.

International Shipping

  • We are committed to delivering our products as widely as possible. However, there may be certain areas we can't reach. If we're unable to ship to your country, you'll be informed at checkout or within 24 hours.

Customs & Duties

  • For international orders, customs fees or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Shipping Damage or Issues

  • We take great care in packaging your items securely. If your order arrives damaged, please contact us within 48 hours with photos, and we’ll assist in resolving the issue.

Sustainability

  • Our brand is dedicated to minimising our carbon footprint, especially in shipping. That’s why we source and ship most of our products directly from our overseas warehouse, located near the point of manufacture. This approach eliminates unnecessary shipping steps and helps reduce our environmental impact.

Need Help?

If you have any questions about shipping or need assistance with an order, feel free to reach out to us at hello@moonlightcasaco.com.