Refund policy
We strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations. That's why we've outlined our return policy below to make your shopping experience as smooth as possible.
30-Day Exchange Policy:
- If you wish to exchange a product for any reason other than damage or fault, you may do so within 30 days of the purchase date.
- Products must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
- Return shipping for exchanges is covered by the customer.
30-Day Returns Policy for Damaged or Faulty Goods:
- If you receive a damaged or faulty product, please contact us within 10 days of the purchased date to arrange a return or exchange.
- We will cover the return shipping costs for faulty or damaged goods.
No Refunds for Change of Mind:
- Please choose carefully as we do not offer refunds for change of mind.
Procedure for Returns or Exchanges:
- Contact our customer service team at hello@moonlightcasaco.com to initiate the return or exchange process.
- Provide your order number, details of the product, and the reason for the return or exchange.
- Our customer service team will provide you with instructions on how to proceed with the return or exchange.
Refund Process:
- Once we receive your returned item and it is inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
Contact Us: If you have any questions about our refund policy, please contact us at hello@moonlightcasaco.com